Terms & Conditions and Privacy Policy

TERMS & CONDITIONS

1. 1. Introduction

Welcome to NepalB.com (the "Platform", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using NepalB.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

2. 2. Definitions
• a) Platform:

Refers to NepalB.com website and all related services.

• b) User:

Any individual or entity that accesses or uses the Platform.

• c) Seller/Producer:

Users who list and sell products or services on the Platform.

• d) Customer/Buyer:

Users who purchase products or services through the Platform.

• e) Content:

All information, data, text, images, videos, and other materials on the Platform.

3. 3. User Accounts
• a) Registration:

To access certain features of the Platform, you must create an account. You must provide accurate, current, and complete information during registration.

• b) Account Security:

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• c) Account Types:

We offer different account types including Customer, Seller (Producer/Artisan), and Partner accounts, each with specific features and responsibilities.

4. 4. Use of the Platform
• a) Permitted Use:

You may use the Platform for lawful purposes only, in accordance with these Terms and all applicable laws and regulations.

• b) Prohibited Activities:

You agree not to:

• Use the Platform for any illegal or unauthorized purpose
• Upload or transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt the Platform's functionality
• Attempt to gain unauthorized access to other user accounts
• Engage in fraudulent activities or misrepresent your identity
• Violate any intellectual property rights
5. 5. Products and Services
• a) Product Listings:

Sellers are responsible for the accuracy of their product descriptions, pricing, and availability. All product information must be truthful and not misleading.

• b) Quality Assurance:

NepalB works with quality assurance and packaging teams to help maintain export standards for products listed on the Platform.

• c) Pricing:

Sellers set base prices for their products. NepalB may provide guidance on pricing optimization for global markets.

6. 6. Orders and Payments
• a) Order Processing:

When you place an order, you agree to purchase the products or services at the listed price plus applicable taxes and fees.

• b) Payment Methods:

We accept various payment methods as displayed during checkout. All payments are processed securely through our payment partners.

• c) Order Confirmation:

Orders are confirmed upon successful payment processing. You will receive an order confirmation via email.

7. 7. Shipping and Delivery
• a) Export Logistics:

NepalB handles export logistics, packaging, storage, fulfillment, and shipping for international orders.

• b) Delivery Times:

Delivery times are estimates and may vary based on destination, customs processing, and other factors beyond our control.

• c) Risk of Loss:

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

8. 8. Returns and Refunds
• a) Return Policy:

Returns are accepted within 30 days of delivery for products in original condition, subject to our detailed return policy.

• b) Refund Processing:

Approved refunds will be processed within 5-10 business days to the original payment method.

• c) Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

9. 9. Intellectual Property
• a) Platform Content:

All content on the Platform, including text, graphics, logos, and software, is owned by NepalB or our licensors and is protected by intellectual property laws.

• b) User Content:

By uploading content to the Platform, you grant us a non-exclusive license to use, display, and distribute your content in connection with the Platform.

• c) Respect for IP Rights:

Users must respect the intellectual property rights of others and not infringe on copyrights, trademarks, or other proprietary rights.

10. 10. Limitation of Liability

To the maximum extent permitted by law, NepalB shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform. Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

11. 11. Indemnification

You agree to indemnify and hold harmless NepalB, its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

12. 12. Termination
• a) By You:

You may terminate your account at any time by contacting us.

• b) By Us:

We may suspend or terminate your account if you violate these Terms or engage in activities that may harm the Platform or other users.

13. 13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Nepal.

14. 14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Platform. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms.

PRIVACY POLICY

1. 1. Information We Collect
• a) Personal Information:

When you register on the Platform, we collect personal information such as your name, email address, and account preferences.

• b) Company Information:

For business accounts, we collect information about your company, including company name, products & services, business details, and other relevant information.

• c) Transaction Information:

We collect information about your purchases, orders, payment methods, and transaction history to process orders and provide customer service.

• d) Usage Information:

We automatically collect information about how you use the Platform, including pages visited, search queries, and interaction patterns.

• e) Financial and Company Documents:

Business users may choose to upload financial and other company documents to the Platform. This information is securely stored for business development purposes.

2. 2. How We Use Your Information
• a) Service Provision:

We use your information to provide, maintain, and improve our services, process transactions, and facilitate communication between buyers and sellers.

• b) Business Development Services:

For business accounts, we use your information to provide business development services, including connecting you with relevant resources, mentors, potential partners, and buyers.

• c) Platform Improvement:

We may use aggregated and anonymized data for analytical purposes to enhance and improve the functionality of the Platform.

• d) Communication:

We may use your contact information to send you important updates, order confirmations, newsletters, or information related to our services. You can opt-out of marketing communications at any time.

• e) Legal Compliance:

We may use your information to comply with applicable laws, regulations, and legal processes.

3. 3. Data Security
• a) Security Measures:

We implement industry-standard security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

• b) Data Encryption:

Sensitive information such as payment details and personal data are encrypted both in transit and at rest.

• c) Third-Party Services:

We may use third-party services to enhance Platform functionality. These services are carefully vetted to ensure they meet our security standards.

• d) Access Controls:

Access to your personal information is restricted to authorized personnel who need the information to perform their job functions.

4. 4. Data Sharing and Disclosure
• a) Limited Disclosure:

Your information will only be disclosed to third parties in a limited manner with your prior consent or when deemed necessary for service provision.

• b) Service Providers:

We may share information with trusted service providers who assist in operating our Platform, such as payment processors, shipping companies, and customer service providers.

• c) Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

• d) Legal Compliance:

We may disclose your information when required by law, court order, or in response to legal process, or to protect our rights and safety.

5. 5. Your Privacy Rights
• a) Access and Correction:

You have the right to access, correct, or update your personal information stored on the Platform. You can do this through your account settings or by contacting us.

• b) Data Portability:

You have the right to request a copy of your personal data in a structured, machine-readable format.

• c) Data Deletion:

You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.

• d) Marketing Opt-out:

You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or updating your preferences in your account.

• e) Privacy Controls:

You have the right to choose which information to make public and which to keep private within your account settings.

6. 6. Cookies and Tracking
• a) Cookie Usage:

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Platform usage.

• b) Cookie Management:

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect Platform functionality.

• c) Analytics:

We use analytics tools to understand how users interact with our Platform and to improve our services.

7. 7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. 8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. 9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. 10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

CONTACT INFORMATION

If you have any questions about these Terms & Conditions or Privacy Policy, please contact us at: